For returns or exchanges:
Please use the form below or email Jacqueline@JacquelineCity.com with the following:
Include "ATTN: RETURN" and your order number clearly stated in the subject/first line of the email within 30 days of purchase. Please describe reason for return in the body of your email. Returns are free: you will receive an email with an USPS return label in 1-2 business days. Please take the package to your local USPS drop off or post office. You will then be issued a full refund* to your card or your paypal account once package is received.
Include "ATTN: EXCHANGE" and your order number clearly stated in the subject/first line of the email within 30 days of purchase. If you wish for an exchange of equal or lesser value*, there is a $8.00 shipping + restocking fee for the new shipment. Only currently available items are eligible for exchange*. You may be entitled to a partial refund if lesser value.
We reserve the right to offer partial refunds for unsatisfactory items or order experiences.
Please note: Items from The Classic Collection are FINAL SALE. These items are printed by demand specifically for you. Returns and full or partial refunds may be considered if your items are unsatisfactory, incorrect or not as described.
* All items MUST have original tags still attached for return OR exchange. All items must be in unworn, new condition to be eligible for return. *